The relationship between Social Media and Football is becoming more considerable today. Football clubs and either players used to join them in order to faster approaching supporters and getting closer with them.
Social Media has quickly become a primary channel for domestically and abroad fans, finding out the latest news of the club, game commentary, statistics and also transfer market updates.
In addition to this, the power of these platforms sustains clubs in the use of marketing strategies and research, producing analysis that help in building a better relationship with their customers. Therefore, there is a great opportunity for brands to work close with football clubs and engage fans from all over the world.
IMG Consulting Fan Engagement Study
From the annual IMG Consulting Fan Engagement Study (2014), first launched in the US in 2010 as an annual insight into the relationship between sports and digital media use, football supporters are one of the heaviest users.
The study analyzes mainly UK, US and Brazilian fans. The latter are almost 50% more likely to use social media than US fans, especially Facebook (90%), while YouTube is prevalent used by the Stars and Stripes citizens.
The study also highlighted the importance of social media during the match-day. Indeed, UK fans check Twitter more than other social media network during the performance of their teams, looking on it on average 8.4 times per day. In contrast they looked at Facebook on 5.0 times per day and Instagram or Google+ less often (2.2 and 3.9 times).
Twitter
The study stressed that, since last year in US, sports fans are increasingly using Google+, YouTube and especially Twitter (14%). Moreover, the official football social media metric site (folos.im) reports that, currently there are more than 1876 teams signed in this platform.
With more than 15,580,000 followers, Real Madrid is the club with more followers. Immediately then, we find Barcelona, Arsenal and Chelsea. The first Italian club, AC Milan is 10th in the rank and the greatest German squad, Bayern Munich, is only in the 15th place with more than 2,000,000 followers.
The trend to follow teams and athletes on this social media platform is stronger among 16-29 year old and this group is also more likely to use social media to engage with specific sports brands (44% follow a brand on Twitter). Moreover, more than one club using the hashtag key, try to start Twitter chats and Q&A conversations between the club and fans.
Instagram
Another increasing powerful tool is Instagram which mainly provides clubs with an opportunity to share pictures from daily training and club life. It is also used to share pictures with particular statistics or look at the starting 11 before a match but also to take video behind the scenes after an important win. Some clubs update their profiles also with pictures that contain brief declarations from club’s staff or players. With 8,6 million followers, FC Barcelona is one of the most active.
Facebook
However, Zuckerberg’s network seems the one most used from fans to engage with their club.
Its constant, frequent and live updates reach a great amount of audience: about 93% in Brazil, approximately 70% in UK and the 72% in US. Moreover, thanks to his commentary tool it is useful to see live responses and reactions of supporters, which could help also in working on to build a good marketing strategy. Then, the opportunity for football clubs to tag in players part of the team or sports sponsor’s brand, it is something more in construct the best engagement with fans.
Finally, it is fundamental for every football clubs to achieve a real online strategy with a long-term approach, embracing the purpose of how going to use these platforms, defining a proper audience, looking to which platform will perform best and how to reach the purposes before stated.
Moreover, one of the idea should be working close with the traditional media (tv, radio and newspapers) adapting their contents on them for supporters of all ages. Going through this way both supporters and clubs can acquire great benefits from these potential tools.